Product user policy

Echo is a set of products by the Echo Studio team:

• The Echo Discord bot and the dashboard at echo-assistants.tech.
• The AI assistant in the dashboard — suggests how to set up the bot on your server or move over from another bot. Settings change only when an administrator applies the suggestion themselves.
• Premium — extended features for a server.
• Site balance — used to pay for Premium, AI assistant requests beyond the free ones, purchases in server stores and Minecraft goods.
• Server monitoring — monitoring.echo-assistants.tech.
• Server stores — selling roles and supporting servers.
• The Echo Deal escrow service — deal.echo-assistants.tech.
• A Minecraft server with a website, account page and launcher — minecraft.echo-assistants.tech.
• The Mafia, Bunker and Scribbles games — inside Discord.
• Our Discord server Echo Studio (Russian and English sections) — discord.gg/echo-ass.

The terms apply from the moment you start using any of the products. If you act on behalf of a community or organization, you confirm that you have the authority to accept the terms for them.

Some products have their own rules: the Minecraft server rules, the store rules and the escrow rules. They supplement these terms and take precedence within their product. General rules of conduct are at echo-assistants.tech/rules; data processing is described at echo-assistants.tech/privacy.

• You sign in to the website via Discord. Two-factor protection can be enabled via Telegram — keep your Telegram access secure: the sign-in code opens the dashboard.
• In Minecraft you sign in with a nickname and password; to play, make purchases and recover your password, the account is linked to Discord.
• You sign in to the escrow service via Discord, Telegram or VK; a verified email is required.
• One person — one account in Minecraft and in the games. Do not give your accounts or access to other people.
• You are responsible for everything that happens on your account.
• You can delete your Echo account in your account settings (“Data & account”): you confirm it with a code from your Discord email, and deletion happens after 30 days; you can cancel it until then. On deletion, your balance is forfeited with no refund, Premium subscriptions stop renewing, the partnership and partner promo code are removed, and the escrow account linked to this Discord is closed. Deletion can't be scheduled while escrow deals or claims are open, withdrawals haven't been paid out or there's money on your escrow balance.

The bot on a server can be configured by the server owner or a member with the “Administrator” permission. You are responsible for how the bot is configured and used on your server, for the permissions you grant it and for the actions of your administrators.

• Do not use the service for spam, mass mailings, harassment, fraud or misleading people.
• Do not try to disrupt the service, bypass limits and checks, or access other people’s data.
• Do not use features (tickets, forms, polls, reviews, stores, deals) for fraud or rigging.
• Do not grant the bot more permissions than necessary, and keep your webhooks, tokens and API keys secure.
• Comply with Discord’s Terms of Service and Community Guidelines.
• AI assistant: for flooding (too many requests in a row), spam (the same message over and over), meaningless messages, trolling and off-topic insults the assistant blocks you automatically — for 24 hours, and permanently for a repeat violation after that. For meaningless messages, trolling and insults you get a warning first. Swearing in an on-topic question is not a violation. A blocked request is not charged; request packs already bought and paid requests are not refunded when you are blocked for a violation, and a pack's term keeps running. If the block is a mistake, contact support.

You keep the rights to the content you create with Echo: texts, forms, cards, bio pages, messages. You are responsible for its legality and for making sure it does not violate other people’s rights or Discord’s rules. We may hide or delete content that breaks the rules.

The site balance is money in rubles held in your Echo account. It is shared by the website, the Minecraft account page and the in-game F4 menu.

• You can top up your balance via YooMoney (card, wallet, SBP) or Crypto Pay in Telegram — from 50 to 100,000 ₽, with the payment method’s 3% fee added on top.
• The balance pays for Premium, AI assistant requests beyond the free ones, Monitoring+ and promotion flames in the server monitoring, purchases in server stores and Minecraft goods.
• AI assistant: 15 requests per day per server for free, 50 with Premium. Beyond that, requests come from a purchased request pack (50 — 399 ₽, 150 — 1049 ₽, 500 — 3249 ₽; a pack belongs to the buyer, works on any of their servers and lasts 30 days from purchase, the unused remainder expires), and without a pack — 9 ₽ per request from the balance of whoever asks, and only with their consent. A large answer (for example, several server structure options) counts as several requests — by its actual cost, at most 100; how many it counted as is shown next to the answer. Extra requests are taken from today's free ones, then from a pack, and as money only if you agreed to pay for the request, and never more than the amount shown when you agreed. If there is not enough, the shortfall is not charged and your balance never goes negative. Applying or undoing suggested settings is free.
• Bonuses — partner cashback, credits from the team — can be spent on Premium, AI assistant requests, Monitoring+, promotion flames and Minecraft goods, but not in server stores.
• Money cannot be withdrawn from your personal balance. Withdrawals are available only from a server store wallet and from the escrow wallet.
• A YooMoney payment with a protection code is not credited automatically — contact support and attach the transaction number.

• Money is refunded to the site balance, not to a card or wallet.
• Premium: if you cancel early, 50% of the cost of the unused days is refunded.
• Store and Minecraft: if a purchase was not delivered (missing permissions, the person is not on the server, the role was deleted), the money is refunded automatically.
• AI assistant: if a paid request fails (an error, or the AI did not answer in time), the 9 ₽ go back to your balance automatically, and a request from a pack goes back to the pack (if the pack has expired by then, the price of one of its requests goes back to your balance). Extra requests for a large answer are only taken after a successful answer, so a failed request never costs extra. Money is not refunded for an answer that simply did not suit you. Unused pack requests are not refunded or compensated.
• Digital goods that have already been delivered are non-refundable — including promotion flames and a paid Monitoring+ period. Disputed cases are handled by support.

• Premium — 249 ₽ for 30 days; Premium with your own bot — 499 ₽ for 30 days. Those who paid before September 28, 2026 keep the price of 149 ₽ with their own bot as long as they renew without a break.
• Premium is paid by a server administrator from their balance. It can be extended no more than 90 days ahead.
• Auto-renewal turns on at purchase and can be turned off at any time. The charge is made during the last 24 hours of the term; if there isn’t enough money, we warn you 3 days in advance, and Premium runs until the end of the paid term.
• Trial — 7 days for a server with at least 100 members that has existed for at least a week; once per server and per owner.
• After Premium ends, anything created beyond the free limits is kept, but you can’t add anything new beyond the limits.
• Premium features and prices may change; we give advance notice of price changes.

The owner of a Discord server can sell roles and accept support through a store. The seller is the server owner; Echo provides the platform, processes payments and grants the roles.

• Echo’s fee is 10% of revenue, or 5% for a server with Premium. The buyer pays exactly the listed price.
• Revenue is on hold for 7 days; after that it can be withdrawn to a card, via SBP or to YooMoney, starting from 100 ₽. Payouts are processed manually, usually within a few days.
• Selling roles with moderation or server management permissions is prohibited.
• Questions about an item are settled with the server owner. We may stop a store that breaks the rules.
• Details — echo-assistants.tech/store/rules.

The escrow service holds the deal money until the seller fulfils the terms, and resolves disputes. The escrow service has its own account and its own wallet, separate from the site balance.

• The escrow wallet is topped up via YooMoney, with the payment method’s 3% fee added on top.
• The escrow fee is 4% of the deal amount and is paid by the buyer; it is non-refundable.
• Money for the seller arrives in the escrow wallet and is on hold for 3 days; after that it can be withdrawn.
• Disputes are resolved by an arbiter; the arbiter’s decision can be appealed once.
• Details — deal.echo-assistants.tech/rules.

The server has its own rules — they are published on the forum at minecraft.echo-assistants.tech/forum; help is available in the server wiki.

• Goods bought with the balance are digital: cosmetics, conveniences, claim blocks, Discord privileges, the season pass. Purchases are permanent, except for the pass and room rental.
• Case rewards are random.
• For multi-accounts, cheats and ban evasion, a punishment may apply on all our servers and to your hardware. Anyone on the project blacklist loses access to the game, the launcher and the account page.

By adding a server to monitoring, you publish its card (name, description, invite, tags, banner, links) in the public catalog. You are responsible for its content and for having the right to invite people to that server.

A “Flame” can be given once every 4 hours; inflating votes, ratings and reviews is prohibited. A review is public together with your Discord name and avatar and must reflect real experience.

We may hide, downrank or remove a card or review, block joining the server from the catalog, blur the banner and restrict reviews — if they break the rules or are misleading. How the catalog works — monitoring.echo-assistants.tech/info.

• Monitoring+ costs 99 ₽ a month per server, paid from the site balance: a shimmering name, an animated border and a “★ Plus” highlight of the card in the catalog. It renews automatically from the balance of whoever paid for it; if there isn’t enough money, auto-renewal is turned off and the subscription runs until the end of the paid period. On servers with Premium and for Echo partners it’s included at no cost. Subscriptions are non-refundable — auto-renewal can be turned off at any time. Animations set earlier stay even without a subscription.
• Promotion flames: 25 for 299 ₽, 100 for 990 ₽, 300 for 2,490 ₽. A server admin buys them from the site balance, at most 3 times per 24 hours per server and only for a card visible in the catalog. Flames are added to the current month’s ranking right away and burn out with it at the monthly reset (on the 1st); they don’t count towards all-time Flames.
• A server that bought flames this month shows the “Promoted” badge in the catalog and on its page — some of its flames were bought. “Top of the month” is awarded for members’ votes only.
• Flames are non-refundable — neither in money nor in flames, including when the card is later hidden for breaking the rules or the server leaves the catalog.

The HR module and the activity module are run by each server’s administration, which sets the rules for promotions, awards and penalties. We provide the tools but do not take part in servers’ internal decisions and do not act as an arbiter in their disputes.

Alerts about videos, streams, free game giveaways and news use public data from third-party platforms (YouTube, RuTube, Twitch and others). We are not affiliated with them and do not control their availability. You are responsible for having the right to set up alerts for the channels you specify.

With the Premium with your own bot package, Echo runs on your server under your bot. The bot application’s token is stored encrypted and used only to run Echo. You are responsible for keeping the token safe and for the bot’s compliance with Discord’s rules; you can revoke access by changing the token in the Discord Developer Portal.

Mafia, Bunker and Scribbles run inside Discord, including in cross-server ranked matches. The website has descriptions, ratings and leaderboards.

• Cheats, exploits, collusion for rating, deliberately throwing matches and playing from multiple accounts are prohibited.
• For violations, we may reset your rating or restrict your chat or access to the games.
• Bunker contains mature themes, and Scribbles has an 18+ mode — turn it on only in suitable company.
• Progress, rating and statistics may be adjusted in case of failures and violations.

You can link Telegram to your website profile to sign in with a code (2FA). Since 2 October 2026, no bonus is granted for joining the bot’s group; bonuses granted earlier stay on your balance and are spent under the bonus rules. We void bonuses obtained by circumventing the rules (for example, through several accounts or by relinking).

You can apply to join the project team at echo-assistants.tech/vacancies. Applying does not guarantee acceptance; selection is individual, and to be contacted you need to be a member of the Echo Studio server.

We do our best to keep everything running smoothly, but the service is provided “as is”, without a guarantee of uninterrupted operation. Maintenance, updates and outages are possible. Status — echo-assistants.tech/stats and minecraft.echo-assistants.tech/status.

We are not liable for indirect damages, data loss or lost profits related to the use of or inability to use the service, or for the actions of server administrations and store sellers.

Regularly back up your server’s important structure using Echo.

We may restrict or terminate access to the service for rule violations, abuse, security threats or at Discord’s request. You can stop using the service at any time: remove the bot, sign out of the website, unlink Telegram or delete your account in your account settings (“Data & account”).

The terms may be updated. By continuing to use the service after changes, you accept the new version. The current version is always on this page.

• Support — on the website: echo-assistants.tech/support (requests and bug reports). If you cannot sign in to the website — echo@echo-assistants.tech.
• To appeal a restriction in Echo — echo-assistants.tech/appeal.
• Minecraft — the complaints and appeals sections on the server forum.
• Escrow — the arbiter in your deal.